Reference

Privacy Policy — How We Handle Your Account Information

We collect and store your account details, wallet transaction records and device access logs when you deposit through bKash, Nagad or Rocket, place bets on cricket markets or spin slot rounds.

Account data we collectPayment wallet recordsYour access rightsHow to request changesRegion-based access
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Joya99 Privacy Policy — How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data or Account Privacy

If you want to review what information we hold, correct outdated wallet details, request deletion of your account records or ask how long we retain transaction logs, contact our support team through any of the channels below. We respond to privacy requests within a few business days and walk you through each step of the data-access or deletion process.

Live Chat Open the chat window in the bottom corner of any lobby page and tell the agent you need privacy or data-access help. The team will verify your account and guide you through the request form or data-export process in real time.
Email Support Send your privacy question or data-request to our support email address from the registered email on your account. Include your username and a brief description of what you want to access, correct or delete so we can verify and reply quickly.
Account Settings Log into your Joya99 account, open the settings menu and look for the privacy or data-request section. You can toggle promotional messages on or off, download a summary of your transaction history and submit a deletion request without leaving the page.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt wallet transaction data, store account passwords as salted hashes and log every login attempt with device fingerprint and IP address so we can spot unusual access patterns. Our servers sit behind firewall rules that block direct internet queries, and we run weekly vulnerability scans on the payment gateway endpoints. You decide whether we email you about new slot releases or cricket match promotions, and you can withdraw consent at any time through account settings or by replying to any promotional message.

Data Collection We capture your mobile number, email address, wallet transaction ID, device type, browser user-agent string and IP address when you register, deposit or place a bet. This data verifies your identity, prevents duplicate accounts and helps us resolve payment disputes or withdrawal delays.
Cookies and Tracking Our site sets session cookies to keep you logged in and analytics cookies to measure which slot lobbies get the most traffic. We do not use third-party ad pixels that follow you across other sites, and you can block non-essential cookies through your browser settings without losing core account functions.
Account Security Passwords are hashed with bcrypt before storage, and we send an OTP to your registered mobile number whenever you withdraw funds or change your wallet details. If we detect a login from a new device or unusual IP range we freeze the account and ask you to verify your identity through support before allowing further deposits or bets.
Data Retention Transaction logs and wallet records stay on file for the period required by payment-processor audit rules and anti-fraud regulations. Once that retention window closes we anonymize or delete the records unless you request earlier deletion. Contact support to ask how long we hold specific data types or to submit a deletion request for your closed account.

Common Privacy and Data Questions

We capture your mobile number, email address, wallet transaction ID from bKash, Nagad or Rocket, device fingerprint, browser user-agent and IP address. This data verifies your identity, processes deposits and withdrawals and prevents duplicate or fraudulent accounts.

Yes. Log into your account, open settings and look for the data-request or privacy section, or contact support and ask for a data export. We will send you a summary of your account details, transaction history and stored wallet identifiers within a few business days.

Open your account settings, go to the notifications or privacy tab and toggle off promotional messages. You can also reply to any marketing email or SMS with the word unsubscribe and we will remove you from that list within one business day.

We share transaction data with our payment processors to complete bKash, Nagad and Rocket deposits and withdrawals, but we do not sell contact lists or pass wallet identifiers to marketing partners outside the payment flow. Your data stays within the service chain needed to run your account.

We retain transaction logs and wallet records for the period required by payment-processor audit rules and anti-fraud regulations, usually a few years. After that window we anonymize or delete the data. Contact support to ask about specific retention periods or to request earlier deletion of your closed account.

Access to our platform depends on your local law and the eligible regions we serve. If your jurisdiction restricts online betting or casino play you must not register or deposit, and any account data collected before the restriction was identified will be handled under this privacy policy and local legal requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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